Setting Up Your Broadband Account


Never press the recessed factory reset button on your modem or router as this clears the unit configuration back to factory defaults and will require reprogramming. If you are experiencing problems with your modem or router, it is best to simply power it off, wait a few seconds, then power it back on. A call-out charge will be applied for any customer visits to configure modems.

You will be provided with self-install instructions as part of your Welcome Pack to assist with setting up your Sure broadband.

Still feel you need help? Please call our Internet Helpline on 24000 during office hours for further assistance.

If you are using your own modem and not one purchased from Sure, you will need to configure it with the settings below. Your User Manual will explain how to do this.

  • ATM PVC/VPI: 0
  • ATM PVC/VCI: 38
  • Connection Type: PPPoE
  • Authentication: AUTO
  • MTU: 1492
  • Encapsulation: VC/MUX
  • Service Category: UBR without PCR