Monitoring Broadband Usage

How do I monitor my MB usage?

It is recommended that you check your broadband usage regularly to ensure you stay within your package allowance.

Remember your total usage includes both your upload and download MBs.

You will be advised via your local (xx@helanta.co.sh) email address by an automated email when you have reached or gone under 100MB. Service will be disabled upon utilisation of double your inclusive data allowance. You can obtain additional data allowance by contacting Customer Services on 22900.

Data usage above your inclusive allowance will be charge for on a per megabyte basis.

 

Important:

Please note that data usage is not deducted in real-time from your data bank. To see a true reflection of what data you have actually used it is advisable to turn off your broadband modem and then back on again. After reconnecting, check your data usage via the Web-Self Care tool.

New monthly data bank allowances are automatically updated after midnight on the 1st of each new month. It is therefore advisable to switch your Broadband modem off before midnight at month end to avoid data being deducted from the new monthly allowance.